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AI and human conversations
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All · 6
Needs human · 3
PS
Priya Shah
2:23 PM
Get me a person
Web chat
Needs human
Q5
MR
Maya Reyes
2:14 PM
Can I talk to someone about my trade-in value?
Web chat
Needs human
Q5
DK
Daniel Kim
2:09 PM
What would a lease on the Q7 look like?
Email
Needs human
Q7
JB
Jordan Blake
1:58 PM
AI: The e-tron GT is available for a test drive Tuesday.
Lead form
AI handling
e-tron GT
AT
Alex Turner
1:41 PM
Chris: See you Saturday at 11!
Web chat
Human owned · Chris
Q5
SO
Sam Ortiz
1:12 PM
AI: Our service department is open Sat 8 to 4.
Email
Resolved
Maya Reyes
Needs human
Web chat · 2025 Q5 Premium 45 TFSI #A5421 · automation paused
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Take over conversation
Do you have a Q5 under $60,000?
Customer · 1:58 PM
search_inventory
→
3 vehicles
policy: allow
Yes, 3 Q5s on the lot are under $60k right now. Here are the closest matches:
AI · 1:58 PM
I'd like to test drive the blue one this weekend.
Customer · 2:02 PM
get_vehicle
→
#A5421 in stock
policy: allow
create_or_update_lead
→
Merged duplicate
policy: allow
schedule_request
→
Sat 10:00 queued
policy: allow
Request sent for Saturday 10:00. A specialist will confirm with you by text.
AI · 2:03 PM
Can I talk to someone about my trade-in value?
Customer · 2:14 PM
get_policy
→
trade-in: human only
policy: escalate
handoff_to_sales
→
Awaiting owner
policy: allow
Reply to customer
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