V9.ai

Needs human Owner: Unassigned

Maya Reyes

Customer

Mobile: (470) 555-0142
Email: maya.r@example.com
Source: Web chat
SMS consent: Yes · 2:03 PM
Duplicates merged: 1

Requested vehicle

2025 Q5 Premium 45 TFSI

Navarra Blue · 12 mi

$52,740#A5421

In stock · verified against feed 12 min ago

What the AI understood

Model: Q5
Budget: under $60k
Trade-in: yes
Timeline: this weekend
Test drive: Sat 10:00

Qualified · mock responder · 3 turns · est. cost $0.002

Timeline

1:58 PMCustomer: “Do you have a Q5 under $60,000?”
1:58 PMAI replied
2:02 PMCustomer: “I'd like to test drive the blue one this weekend.”
2:03 PMAI replied
2:03 PMTest drive requested · Sat 10:00
2:14 PMCustomer: “Can I talk to someone about my trade-in value?”
2:14 PMHandoff created, AI paused

AI actions · audit log

Tool	Result	Policy	Time
search_inventory	3 vehicles	Allow	1:58 PM
get_vehicle	#A5421 in stock	Allow	2:02 PM
create_or_update_lead	Merged duplicate	Allow	2:03 PM
schedule_request	Sat 10:00 queued	Allow	2:03 PM
get_policy	trade-in: human only	Escalate	2:14 PM
handoff_to_sales	Awaiting owner	Allow	2:14 PM